Information provided by various external sources
The Custom Design Agency is a team of dedicated individuals with a single aim to take our industry’s standards to higher levels. We are passionate about the tech world and all the endless possibilities it offers to make our operations easier and more efficient from business to domestic tasks. Our humble beginnings go back to over a decade when we started this platform as an honest service for people looking for creative solutions for their online marketing problems. Our core values define our business model which includes business integrity, innovation and dedication to each client. The tech wave has taken hold of everything around us and changed the ways we were used to. To help narrow this gap between business and digital emergence, we have made it our mission to provide affordable and measurable solutions to any sort of digital problems our clients may be facing. And our job is not done when the project is done, we are here for you even after delivering the project, offering lifetime of commitment and support.
See the reviews of client for this website
Name of client: TJ
Pakistani based scam artists… BEWARE
Website Design Zilla aka Custom Website Agency and Krazy Designs Lab. This company has so many company names
They are in Pakistan instead of what they claimed to be in the USA in their ad
On krazydesignslab*com which is a one of the many company websites made by this scammer group. All the employee profiles are made up, and all those names Brian Williams or Jason Smith are made up. They use the most common white American names but unfortunately their south Asian accent betrayed them while they were on the phone with me.
They would take the money without providing the service you pay for
They impersonated me to send out fake email conversations as an evidence to stop the bank refund my money.
Name of client: Danny
I HAVE PAID FOR A FEW DIFFERENT ITEMS…
I HAVE PAID FOR A FEW DIFFERENT ITEMS AND DO NOT HAVE ONE SINGLE ONE COMPLETE. SWITCHED AGENTS ABOUT 4 TIMES AND NO LONGER ANSWER THE PHONE. I DO NOT RECOMEND USING THEM.
THEY HAVE SWITCHED FROM NICK TO GEORGE AND ERIC. NO CONTRACT AND NO FOLLOW UP. I WILL SUPPORT THIS WITH EMAILS AND TEXTS.
Name of client: Skeeter’s Outdoors “Skeeter”
Do not use this company
Very terrible to work with always hard to get ahold of them was supposed to receive a refund when i changed my mind on something and they say that it has processed on their end but i never received it. took multiple months to finally reach a good design i liked and once i said yes the disappeared again and didnt respond to emails. the only way to get in touch with them is by calling them and hope that they dont give you the run around.
Name of client: carey
I am really upset
I am really upset. I paid upfront, added services, they are always trying to upsell you. Website has not been completed and they will not answer my calls or emails. I want my files so I can complete on my own, will never recommend them. Peter Brown and Nick Watson please make this right, if in fact you are genuine.
Name of client: Amanda Burgos
They are hard to work with .
They are hard to work with .. designs are subparat this point we want a refund but the companys not contacting us anymore
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
The Custom Design Agency claims to be a dedicated team aiming to elevate industry standards, with a history spanning over a decade. They emphasize business integrity, innovation, and dedication to clients, offering affordable and measurable digital solutions with lifetime commitment and support. However, this positive self-description contrasts sharply with the overwhelmingly negative reviews provided.
Review 1 (TJ): This review is extremely negative, accusing The Custom Design Agency (also known as Website Design Zilla and Krazy Designs Lab) of being a Pakistani-based scam operation posing as a US company. The reviewer claims the company uses fake employee profiles with common American names to hide their South Asian accents. They allege that the company takes money without providing services and even impersonated the reviewer to prevent a bank refund. This review suggests serious fraudulent behavior.
Review 2 (Danny): This review reports a complete lack of progress on multiple purchased items, with frequent agent switching and eventual lack of communication. The reviewer mentions a lack of contracts and follow-up, further indicating unprofessional and potentially fraudulent practices. The agent name changes (Nick, George, Eric) could indicate multiple aliases, reinforcing the possibility of scam activity.
Review 3 (Skeeter’s Outdoors “Skeeter”): This review highlights difficulty in communication, a promised but unfulfilled refund, and disappearing after design approval. The reviewer describes being given the “run around” when trying to contact the company, further suggesting poor customer service and potential scam-like behavior related to the refund.
Review 4 (carey): This review details upfront payment followed by constant attempts to upsell additional services. Most critically, the reviewer claims the website remains incomplete and the company is unresponsive to calls and emails. The reviewer’s frustration is palpable, indicating a significant failure in service delivery and communication. The request for files to complete the project independently further supports the negative experience.
Review 5 (Amanda Burgos): This review succinctly states difficulty in working with the company, subpar designs, and a lack of contact after requesting a refund. The lack of communication, combined with design dissatisfaction, reinforces the pattern of poor service and potential avoidance of refund obligations seen in other reviews.
thecustomdesignagency.com likely SCAM
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.