Information provided by various external sources
Let the Magento experts handle your eCommerce needs! Outperform your competitors with a professional online presence. We specialize in Magento website development, extensions, and maintenance.
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Name of client: Greg Bergman
My company grew up with IWD Agency
My company grew up with IWD Agency. Quick responses to requests and very competent service. They are great experts. You will be very happy working with this super capable and responsive team.
Name of client: Kate Oyler
Great long-term partner
IWD has been a solid partner for over seven years. They take the time to understand our business and develop custom solutions to meet our unique requirements. They know e-commerce inside and out, and bring a variety of expertise to the table to help us achieve our goals and stay a leader in our industry.
Name of client: Helen
A good friend of mine recommended them…
A good friend of mine recommended them and he was right. They have helped us grow our eCommerce site to the next level. I was not sure this kind of growth was possible but IWD showed us the way. Thank you guys, looking forward to many successful years
Name of client: Sabita
Needed help quickly with Magento 2 migration.
Our old Magento 1 website was very behind with being up to date in accordance with PCI compliance standards and we had to act fast with a new Magento 2 website, which required a platform change. IWD Agency stepped up to the plate and had our new site live in 2 weeks as promised. We also use their order manager and are implementing their new Dominate check-out extension to work with Apple Pay. It was great working with everyone. Thanks to Kevin, Olga, Mark, Bobbie, Jorge, Bohdan, and the rest of the team.
Name of client: Josef
IWD are a fantastic company to work…
IWD are a fantastic company to work with. The software is reliable and well documented. However, the customer service has been first class.
The checkout from IWD has elevated our website to another level.
Thank you IWD.
I should also make a special mention to Jorge who is very patient and clever.
Name of client: Lynn Slusarski
Great to work with
Great to work with, easy to get answers quickly.
Name of client: Kelsey Kovar
IWD is part of our team.
IWD makes it feel like they’re part of our team.
They are easy to contact, and quick to respond.
They go above and beyond to develop custom solutions to solve our unique needs.
They’ve done such a great job at managing and developing our web solutions that we’ve added them to help with our marketing and SEO projects.
They can really do it all, and they truly care about our company’s success.
Name of client: Joe McFerrin
Leaders in eCommerce
Amazing service. They really do top-notch work and are the leaders in the eCommerce Space.
Name of client: Jack Chase
IWD Agency has been an incredible help…
IWD Agency has been an incredible help to our company. The willingness to work with you until you are satisfied with exactly what you need really sets IWD Agency apart. Mark has been a pleasure to work with and does a great job of turning our broad ideas into specific action items. Would recommend IWD to anybody looking for a web development agency that will get them to that next level.
Name of client: WEB DEV
they never answer you
Name of client: Evgeny Kuznetsov
Terrible communication
Terrible communication. Haven’t heard from them in over 4 weeks.
Name of client: Abhishek Dalvi
How to used it IWD Agency Magento 2…
How to used it IWD Agency Magento 2 extension. Any guidelines, please send me document.
Name of client: Baraa M AbuKhalaf
No more One Step Checkout for free..
Their Magento extenstions are the best but they made the “One step checkout” extenstion with money not free anymore ://
Name of client: Tym
Good support staff – thanks!
We initially had issues with IWD settings that prevented our developers from integrating until after the 15 day trial period had expired. When we gained access, we unfortunately weren’t able to use the extension as a result of unforeseen circumstances. The IWD team helped us out and at their judgement offered us a refund even though we were outside of the trial period. Very professional – thank you!
Name of client: Tom C
Great Extensions, Great Support
Many thanks to IWD for creating well-built code in the minefield that is Magento extensions. Good, prompt support.
Name of client: Wouter Berkelder
Positive experience with IWD
I bought at IWD the OnePageCheckout and the AjaxCart modules. Had a very positive experience with both the ordering process and the service afterwards. I found a little issue afterwards which was solved very quickly. Will surely come back for other modules!
Name of client: Ash B
Excellent plugins, with great customer support!
IWD Agency provides excellent plugins, along with great customer support. Would definitely work with them again!
Name of client: Adam Taub
Excellent Customer Service!
I am really impressed with their customer service!
Name of client: Raphaël L
Fantastic experience
We often use third-party extensions to quickly and cheaply increase the power of our clients’ e-commerce websites. IWD Agency’s modules add significant features at a competitive pricing.
Their support is always very fast and professional. They are a company that I am not worried sharing source code access to. Their process is secure and results are immediate.
They will go the extra step and even help you correct compatibility issues with other third party modules.
Name of client: Tomek from shopmages.com
Order Manager from IWD is the best tool for order grid in Magento store
I tested 2 other Order Managers. they were incompatible with EU invoice standards. I cannot successfully delete invoice or edit – because tax was always not calculated properly. Then I found IWD solution > its so far the best order manager on Magento market. All works out of box.
They even add grid filters, coupon code used right on order detail page.
And the most important thing – I can easily fix invoice numbers and date.
I highly appreciate IWD support team – they responded very quickly and all my suggestions were implemented in record time.
I hope they will further improve this extension with new features.
Tomek,
ShopMages Magento Marketplace Owner
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
Review 1: Greg Bergman – This review is highly positive, praising IWD Agency’s quick responses and competent service, stating the company grew up with them. The language is enthusiastic (“super capable and responsive team”), which could be a sign of potential bias, but it also reflects genuine satisfaction. The review is short and lacks specific details about the project, which is a minor concern.
Review 2: Kate Oyler – This review mentions a long-term partnership of over seven years, suggesting a well-established and reliable relationship. The client highlights IWD’s ability to understand their business and develop custom solutions, which lends credibility. The review feels genuine due to the duration of the partnership and the specific benefits mentioned.
Review 3: Helen – This review is a positive testimonial based on a recommendation, highlighting the company’s ability to help the client grow their eCommerce site to the “next level.” While positive, the phrase “next level” is somewhat generic and lacks specific details. However, the gratitude expressed suggests a genuine positive experience.
Review 4: Sabita – This review is very detailed, outlining a specific problem (Magento 1 website needing migration) and how IWD Agency solved it quickly. Mentioning a two-week turnaround and specific team members adds credibility. The inclusion of specific services used (order manager, Dominate checkout extension) and payment methods (Apple Pay) makes the review more believable.
Review 5: Josef – This review praises both the software’s reliability and documentation, as well as the customer service. The mention of a specific feature (checkout) and a specific employee (Jorge) adds a personal touch and makes the review more convincing.
Review 6: Lynn Slusarski – This review is brief but positive, mentioning ease of communication and quick answers. While short, it focuses on a key aspect of customer service, which is valuable.
Review 7: Kelsey Kovar – This review expresses a strong sense of partnership, claiming IWD feels like part of their team. It mentions responsiveness, custom solutions, and help with marketing and SEO projects. The breadth of services mentioned adds to the company’s appeal, and the phrase “truly care about our company’s success” suggests a high level of satisfaction.
Review 8: Joe McFerrin – This review is short and enthusiastic, calling IWD “leaders in eCommerce” and praising their “top-notch work.” While positive, it lacks specific details and uses somewhat generic language.
Review 9: Jack Chase – This review highlights IWD Agency’s willingness to work with the client until they are satisfied and the ability to turn broad ideas into specific action items. The mention of a specific employee, Mark, adds a personal touch and credibility.
Review 10: WEB DEV – This review is a negative, stating “they never answer you”. Its brevity and lack of context make it difficult to assess its validity fully. However, it provides a contrasting viewpoint to the overwhelmingly positive reviews.
Review 11: Evgeny Kuznetsov – This review echoes the communication issues mentioned in the previous negative review. The statement of “terrible communication” and “haven’t heard from them in over 4 weeks” is a serious concern. While brief, this review provides a clear point of criticism.
Review 12: Abhishek Dalvi – This review expresses confusion about how to use a specific extension. While not entirely negative, it indicates a potential lack of clear documentation or guidance. This review highlights the importance of usability and support.
Review 13: Baraa M AbuKhalaf – This review mentions that the “One step checkout” extension has changed from being free to paid. While this isn’t a negative reflection on the quality of the service, it’s a point of disappointment. This shows that some users previously enjoyed a free product now require payment to access it.
Review 14: Tym – This review is highly positive and highlights good customer service, in that the IWD team offered a refund even outside the trial period. This review showcases a commitment to customer satisfaction, which is a strong positive signal.
Review 15: Tom C – This review is concise and positive, specifically praising well-built code and prompt support. It reinforces IWD’s technical competence and responsiveness, adding to the credibility.
Review 16: Wouter Berkelder – This review describes a positive experience with the ordering process, service, and problem-solving. It mentions specific modules purchased and a quick resolution to an issue. The specificity of the review adds to its authenticity.
Review 17: Ash B – This review is brief but positive, praising the “excellent plugins” and “great customer support.” It reinforces the key strengths mentioned in other positive reviews.
Review 18: Adam Taub – This review is extremely short, mentioning only “Excellent Customer Service!” However, simplicity contributes to its believability.
Review 19: Raphaël L – This review is detailed and strongly positive, highlighting the competitive pricing, fast and professional support, secure processes, and willingness to help with compatibility issues. The reviewer mentions sharing source code access without worry, which is a significant vote of confidence.
Review 20: Tomek from shopmages.com – This review is highly specific and praises the Order Manager extension as the best on the market. It highlights compatibility with EU invoice standards, ease of fixing invoice numbers and dates, and quick support. The reviewer’s affiliation with a Magento Marketplace adds credibility.
iwdagency.com likely legit
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.