Written by the website’s owner
Genix Flooring is a leading provider of interior and exterior design services. We specialize in transforming spaces with our wide range of offerings, including flooring, furniture, lighting, and more. Our team of experts works closely with clients to create customized solutions that perfectly align with their style and preferences. With high-quality materials and meticulous installation, our flooring division ensures exceptional results. From contemporary to classic designs, our furniture collection offers options for every taste. Additionally, our lighting experts help create the perfect ambiance with a diverse selection of fixtures. At Genix Flooring, we are dedicated to delivering excellence and creating stunning spaces that exceed expectations.
See the reviews of client for this website
Name of client: Angela Wilson
I’m disappointed in the customer…
I’m disappointed in the customer service and care for customer satisfaction. When I ordered my floors, there was nothing that prompted me to state these floors were available in nearby area. I also received a message from a sales associate well after I placed my order and it was shipped. When I asked the sales associate, why didn’t they call? The response was “we did” and alluded to “something must’ve happened on your end”. I had no voicemail or number from Genix on my missed call log. I paid $150 in shipping, only to receive broken up tiles. Unfortunately, I didn’t open the box until the hired service arrived to do my floors. I contacted them and have not even receive so much as a “sorry we can’t help”. $250 wasted. I would never order from this company unless you pick it up. I personally wouldn’t work with a company that does not care about customer satisfaction.
Name of client: John C. Musgrave
For my guest room
For my guest room, I went with laminate flooring from Genix Flooring. The variety of styles and finishes was great, and the laminate I chose looks just like hardwood. The crew was punctual and did a great job installing it. It’s been a few months, and the laminate still looks great—easy to clean, durable, and attractive. Very pleased with my choice.
Name of client: Ashley Jack
The tile flooring Genix Flooring…
The tile flooring Genix Flooring installed in my bathroom has truly made the space feel brand new. From the moment the team arrived, they were professional and efficient. The quality of the tiles is top-notch, and they complement my bathroom design perfectly. I love how easy they are to clean, and the floor has stayed beautiful even after months of use.
Name of client: Rakhi
For our master bathroom renovation
For our master bathroom renovation, we chose large-format tile from Genix Flooring, and it was the perfect choice. The tiles are beautiful and give the bathroom a modern, open feel. The team was quick, and the installation was flawless. We’ve had no issues with the tile since it was installed, and it has been easy to clean. I’m so happy with my decision!
Name of client: Nicholas Aarom
I decided to install limestone stone…
I decided to install limestone stone floors in my hallway, and Genix Flooring helped me make the best choice. The natural patterns in the limestone bring warmth and elegance to the space. The installation crew did an exceptional job, and the floor has been incredibly easy to care for. I love how unique and timeless the stone looks, and it’s definitely a great investment for my home. Highly recommend!
Name of client: Pauljackson
I decided to go with vinyl flooring for…
I decided to go with vinyl flooring for my dining area, and I’m really happy with the results. Genix Flooring had a great selection, and the vinyl looks just like real hardwood. The installers were professional, arrived on time, and finished the job quickly. The best part is how easy it is to maintain. I couldn’t be happier with the durability and appearance of my new floors.
Name of client: Beth
Their platform is easy to use
I recently had vinyl flooring installed in my basement by Genix Flooring, and I’m absolutely thrilled with how it turned out. I went with a high-quality luxury vinyl that looks exactly like hardwood but is much more practical for a basement. The team was prompt, professional, and completed the installation in just a few hours. The floors look amazing, and cleaning them is a breeze. I’m definitely going to use Genix Flooring for future flooring projects.
Name of client: sara
The Genix Flooring’s carpet we chose…
The Genix Flooring’s carpet we chose for our living room has created a warm and inviting atmosphere. It’s soft and comfortable underfoot, and the color and texture perfectly complement our decor. We’re so pleased with the overall look and feel of the room
Name of client: customer
Cork flooring
> “Cork flooring is a natural, sustainable, and eco-friendly choice. It’s soft, quiet, and comfortable to walk on. It also has excellent sound-absorbing properties.”
Name of client: Archer Liam
I am absolutely thrilled with my new…
I am absolutely thrilled with my new Emser Extero! This installation process was smooth and efficient, and the finished product is stunning. The quality of material is top-notch, it’s already transformed the look and feel of my home. I’m so grateful for the excellent customer service and would highly recommend genix flooring for the services.
Name of client: lgmalways
Thomas Walt – Fantastic Sales Rep!!
Just inspected all pieces and everything looks good! So very pleased with the order process and especially the great customer service. This is a small project, the entry way at my front door, but the service has made me feel valued as a customer even though it was a small order.
Thanks again for a great experience – it’s rare these days!
Name of client: Michael Duncan
Great first experience
This was my first time working with Genix Flooring, I was in search of a specific tile and they had a great deal on it. I had multiple problems on my side and Thomas Walt was my sale rep and he made this experiance amazing. First, I had ordered the wrong color and I send an email and he promptly fix this matter and got me the correct colors ordered. Second I had a box of tile that was broken Thomas was able to get me a replacment set up. third, I was short 2 boxes of tile and I was Thomas was able to have my order ready for pickup in the same days time so my tile installer didn’t have to come back. I really appreciate him very much for helping. I will be working with him in the future for any of my floor needs.
Name of client: Barbara Weigand
Excellent customer service
I needed a small amount of tile to match old my 25 year old bathroom, delivered quickly. Thomas Walt and Genix was very responsive. I got the tile on time, and he followed up to make sure. Great service!
Name of client: Patricia Garczynski
Excellent Customer Service
We needed a small amount of tile for a project in a very timely fashion. Our local distributor was not able to get it, so we searched the product online an d Genix Flooring came us as having the material. We called and Thomas Waite confirmed they had the material, processed the order and had the material onsite in 3 days.
Name of client: Bare Renovations
Order arrived exactly when promised
Order arrived exactly when promised. Thomas was in constant communication with me.
Name of client: SA
Wish I could give 0 stars
Needed an order shipped in a timely manner to avoid costly project delays. We were assured via the website’s chatbot that the product would ship within 2-3 business days. When it did not, we escalated to customer service. Thomas Walt assured us via email that it would ship the following Monday. It took another two weeks to ship, during which time, I was calling multiple times a day, costing me valuable productivity at work. Mr. Walt refused to even give me shipping estimates once the tile did ship, which, with every passing day, it did not. At one point, we received an email (now 1.5 weeks past the stated ship date) stating that he would not ship the tile until he received email verification. Once we provided that, it took another 4 days to ship! When it finally did ship, we received a tracking number that never updated, so we had no way of keeping our contractor informed about the delays. Nor did we receive instructions for getting our shipment once it was randomly delivered to a city far outside where we are. This was a disaster from start to finish, and the advertised shipping timeframes are a joke. We incurred so many additional construction costs because of this delayed shipment, and when we requested a refund on the shipping to help defray those costs (it would have been a pittance given the debt we ultimately took on because of Genix’s incompetence and terrible communication), Mr. Walt refused. We will be reporting this business for fraud, holding onto people’s money and refusing to ship orders that they placed.
Name of client: April SCHUMMER
Customer Service
The purchasing experience was easy. All information was communicated with me throughout the process through delivery.
Name of client: Theo L
Great customer service
I needed tile shipped within 1.5 week timeline. Tom worked on fulfilling the order and got the tile to us days ahead of schedule. We were so relieved. Thank ou!
Name of client: Isaac Alexander
I recently used Genix Flooring for…
I recently used Genix Flooring for luxury vinyl tile flooring services, and I was extremely impressed. Their attention to detail was impeccable, resulting in a flawless installation. The quality of their work and the professionalism of their team exceeded my expectations. Highly recommended!
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
The initial statement, attributed to the “website’s owner,” is purely promotional content and therefore offers no insight into the credibility of Genix Flooring. It should be disregarded as an unbiased assessment of the company.
Angela Wilson (1/5 stars): This review details a negative experience with Genix Flooring. The customer expresses disappointment in the customer service due to a lack of proactive communication regarding the availability of the flooring in their area, compounded by receiving damaged tiles and a perceived lack of empathy or assistance from the company. The core issues raised are damaged goods, poor communication, and unsatisfactory customer service resolution. This is a significant red flag, indicating potential problems with order fulfillment and customer relations.
John C. Musgrave (5/5 stars): This review presents a positive experience, highlighting the variety of flooring options, the quality of the laminate flooring chosen, punctual installation, and the product’s durability and ease of cleaning. It suggests a positive interaction with the installation crew and satisfaction with the purchased product. This review strengthens the legitimacy of the business, suggesting at least some customers have positive experiences.
Ashley Jack (5/5 stars): This review praises the tile flooring installation in the customer’s bathroom, emphasizing the professionalism and efficiency of the team and the high quality of the tiles. The easy maintenance and enduring beauty of the flooring are also highlighted. This is a positive reflection on the company’s installation services and product quality.
Rakhi (5/5 stars): This review focuses on the positive experience with large-format tile chosen for a bathroom renovation. The customer emphasizes the tile’s aesthetic appeal, the quick and flawless installation, and its ease of cleaning. This contributes to a generally positive impression of the company’s tile options and installation expertise.
Nicholas Aarom (5/5 stars): This customer is pleased with their choice of limestone flooring, emphasizing its warmth and elegance, the exceptional installation, and ease of care. The review conveys satisfaction with the unique and timeless look of the stone and recommends the company’s services. This review adds another positive data point in terms of installation quality and product appeal.
Pauljackson (5/5 stars): This review highlights a positive experience with vinyl flooring, emphasizing the selection available, the resemblance to real hardwood, the professionalism of the installers, and the ease of maintenance. This contributes to the positive image of the company, especially with regard to the variety of materials offered and installation services.
Beth (5/5 stars): This review describes a successful installation of luxury vinyl flooring in a basement. The customer is thrilled with the appearance, practicality, and promptness of the service. This reinforces the positive aspects of Genix Flooring’s installation services and quality of products, specifically their vinyl options.
sara (5/5 stars): This brief review simply notes that the carpet chosen for the living room created a warm and inviting atmosphere, complementing the decor. While short on detail, it’s another data point indicating customer satisfaction.
Customer (5/5 stars): This review simply praises the benefits of cork flooring. The review talks about cork flooring is good and eco-friendly.
Archer Liam (4/5 stars): The customer mentioned that the Emser Extero is stunning and the installation process was smooth and efficient. In general, this review shows the installation service for Genix Flooring is excellent.
lgmalways (5/5 stars): This review focuses on the positive experience with the order process and customer service, especially highlighting the sales representative, Thomas Walt. The customer felt valued even with a small order, suggesting good customer relations. The tile pieces look good and overall experience is also good.
Michael Duncan (5/5 stars): This review emphasizes the excellent customer service provided by Thomas Walt in resolving multiple issues with the customer’s order. The sales rep fix the colors ordered, get the tile replacement set up and prepared the order for pickup in the same days time.
Barbara Weigand (5/5 stars): This customer highlights the excellent and responsive customer service received from Thomas Walt and Genix Flooring, with quick delivery of tile to match an older bathroom. The follow-up to ensure satisfaction is also noted positively.
Patricia Garczynski (5/5 stars): Similar to other reviews, this one commends the excellent customer service provided by Thomas Walt in quickly sourcing and delivering tile that the customer’s local distributor couldn’t provide.
Bare Renovations (5/5 stars): This short review notes that the order arrived exactly when promised and highlights constant communication from Thomas, which suggest delivery is promised.
SA (1/5 stars): This review details a severely negative experience centered around significant delays in shipping, poor communication from the company (specifically from Thomas Walt), and ultimately, a frustrating and costly situation. The customer alleges misrepresentation of shipping times and is planning to report the business for fraud. This is a serious allegation and a significant red flag, indicating potentially systemic problems with order fulfillment, communication, and potentially deceptive practices.
April SCHUMMER (5/5 stars): This review simply states that the purchasing experience was easy and information was communicated throughout the delivery process.
Theo L (5/5 stars): This reviews states that the customer needs tile shipped withing 1.5 week and the sales rep work on fulfilling the order and got the tile to us days ahead of schedule.
Isaac Alexander (5/5 stars): This review praises the luxury vinyl tile flooring services, citing impeccable attention to detail, flawless installation, high-quality work, and professional team. This strengthens the positive image of the company’s installation services.
Genix Flooring – domain (Likely Legit)
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.