Written by the website’s owner
Phoenix provides professional and hardworking supporting artistes, featured walk ons, actors, models, presenters and voice-over artistes for film and television productions.
Whether you’re an artiste or production looking for talent, we can help with all of your casting ventures.
See the reviews of client for this website
Name of client: leo
worked last year
I live in Cardiff and did get work. But last year, just 1 job and paid fee, this year again 1 job to take their fee, then lots of “shoutouts, followed by released” but nothing. Just look at their bad ratings, 20%,
Scammers
Name of client: Tim Sykes
I have been cast once in 3 years I…
I have been cast once in 3 years I reply to every shout out and hardly ever get a response will be taking them off my list and go back to a proper job
Name of client: Jodie
My Go-To Agency!
I’ve been an SA with Phoenix Casting Agency for approximately two years and they are, by far, my favourite agency to work with. Not only have they consistently provided jobs for me, but whenever I have questions, the entire team is readily available to chat and help. The level of communication they maintain is unparalleled. I cannot endorse this agency enough. I appreciate their professionalism and support!
Name of client: Sophie Curtis
Any issues I have I can email and…
Any issues I have I can email and they’re responded to within the same week or even the next day.
Name of client: Consumer
A joy to work with
I’ve been with Phoenix since July 2019 – getting on for five years now – and the agency has consistently gotten me a great deal of work in that time period, whether it be as a villager, vampire, police officer or any of the hundreds of roles they have gotten me in between. Communication is key in this business, especially when you’re first starting out and unsure of what to do or where to go, and Phoenix gives artistes booked through them all the information they need in a concise yet eloquent manner. If I’m waiting to hear back about a booking then they will keep me in the loop before I have even had to think about giving them a nudge – I do wish the world of literature, which I’m also involved in, was the same! Whenever I’ve had to phone up or email the office however they have been most helpful in either answering my query promptly or giving me the correct information to resolve the problem.
I have also met many incredible people through this line of work that I am now lucky enough to call friends (the social aspect of it can’t be overrated) and I am honestly yet to hear of anyone having a bad experience with Phoenix. Overall, I couldn’t recommend Phoenix Casting Agency enough.
Name of client: Gezza
Excellent agency they give clear and…
Excellent agency they give clear and concise calls and I’ve been with them since 2013 would highly recommend them to all aspiring actors and SAs
Name of client: student
Great Agency
Phoenix are a great agency to be part of and I have been really fortunate to work for them over the last few years! They are professional, friendly and great at communicating. They are also great at updating us with any changes that may occur before or during a shoot.
Name of client: Nick Joy
Excellent
Excellent. The best supporting artist agency in the West. Timely communication, quick notification of booking or release and payment within weeks rather than months. I wish all agencies were like this.
Name of client: S Thomas
Consistently professional, extremely organised and supportive. Highly recommended
Casting is critical and complicated! However, in my experience, Phoenix Casting makes things feel easy and straightforward.
Their team is consistently professional and extremely organised. Their level of communication has been truly amazing, throughout, always making me feel comfortable and supported.
Highly recommended
Name of client: Claire Cairns
Extra Special!
Extremely professional.
A must for anyone wanting to seek work as a supporting artist in Wales and the South West of England.
Name of client: Watkins
Two Words…..First Class!
I joined Phoenix back in 2012 and they have been amazing! The staff, structure of their booking system and personal approach is first class. I cant thank them enough for what they do for me
Name of client: Dan Flack
Do it. You won’t regret it!
I have been working for the guys at Phoenix for over 10 years now, and in my opinion they are the best SA agency out there by a West Country mile! Great team, very friendly, knowledgeable, helpful, and professional. Just the best.
Dan.
Name of client: Gemma Wolf
I’ve been on Phoenix’s books for a year…
I’ve been on Phoenix’s books for a year now and I have been really quite successful with with jobs they have put me forward for. I’ve felt so well looked after as the whole team are friendly, helpful and knowledgeable. Thier online portal is easy to navigate and I can’t praise they highly enough.
Name of client: Matt Brown
Phoenix Casting
The team at Phoenix has been great with finding me walk-on roles for the past 3 years. Clear communications, upfront information on rates, casting as it should be. With a special thanks to Lucy for always going that extra mile to make things work <3 x
Name of client: Mrs Maria Palios-Potts
Phoenix are always supportive
Phoenix are always professional,friendly and approachable. They support their supporting artists every step of the way. If your just starting out or a seasoned artist,they are more than happy to help.
Name of client: Ben Tedds
Not Supposed to Pick Favourites, but…
As an SA for nearly 2 years now I’m confident in saying Phoenix Casting are the gold-standard for SA agencies. An approachable and endlessly helpful team, fast and reliable payment, and a brilliant AV system – seriously, all agencies ought to have a Maybe option when you respond to an enquiry. I’m always proud to represent them on a booking. I don’t mind paying the book fee with Phoenix because I get enough offers of work through them that it’s absolutely worth one slightly underpaid day for what else comes after. If you’re in the South West and Wales, get onto Phoenix!
Name of client: Mr Martin J Fox
a good agency
a good, solid Extras agency. have an easy to navigate profiles webpage which is easy to update. accepting job offers and check ins are easy through MMS text messages
Name of client: Chester Clarke
Horrible staff, disorganised agency, might not ever pay you or months delayed
Yesterday I replied to there never ending text message requests 4 times in one day saying yes to a fitting for extra work in Birmingham and then received a RELEASED notification before midnight. I woke up to rude emails demanding why I wasn’t there for the fitting and demanding I come in for the fitting today and then a fitting instead tomorrow. At no point did they apologise for the miscommunication and disorganisation which would have been sufficient. I ignored them after that as I have had enough with this horrible agency and received many phone calls which I ignored (I presumed they wouldn’t have been pleasent). they have since sent me an email saying I’m off there booking and their agency books entirely, I can’t login either. I had to join equity in 2021 to get them to pay me and the equity representative told me that phoenix casting sometimes don’t pay people at all and phoenix is well known for it. The agency treat you as if you should be thankful to be an extra and that asking for pay months after the filming is a rude annoyance. Since I joined equity I got no work with phoenix and they heavily advice all extras while on set and at fittings that equity isn’t necessary. I let the equity membership lapse to see what would happen and removed the equity details from my profile and I suddenly was offered extra work again. Horrible narcissistic staff, very disorganised agency because they use badly paid graduates on set (I’ve seen the job advertised on indeed for £12 an hour) which I felt sorry for as they are usually overworked. Perhaps I’ve not articulated this properly but I advise you to stay away
Name of client: Julia Wright
Worked for them twice before Covid
Worked for them twice before Covid. Took 14 weeks to pay me. No other company takes so long.Every excuse, hadn’t received the money from the production company, there was no one in the office to sign the cheques, the owner of the company who was the only one who COULD sign the cheques had Australian flu. They got very nasty when I compIained at least the young man did. The women weren’t too bad. Got fed up and said so and we parted by mutual agreement. Only checked them now to see if tney had survived Coivd or gone bust. Wouldn’t touch them again with barge pole
Name of client: Mike
It used to be a good agency
It used to be a good agency. Not anymore. Poorly set up. Terrible casting process. Unprofessional staff. I wouldn’t go anywhere near them.
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
The initial statement written by the website owner is a standard marketing blurb, detailing the services they offer. It presents Phoenix Casting as a professional agency providing talent for various media productions. There’s nothing inherently suspicious in this statement; it’s purely promotional.
Review 1 (leo): This review paints a negative picture. The user reports infrequent work, despite paying a fee. The “shoutouts” followed by being “released” suggests a bait-and-switch tactic, where potential opportunities don’t materialize. The low rating (1/5) and accusation of being “scammers” are significant red flags. The user references a low overall rating percentage, suggesting a widespread negative perception.
Review 2 (Tim Sykes): This is another negative review highlighting a lack of success in securing work. Being cast only once in three years, despite actively responding to opportunities, points to inefficiency or a flawed casting process. The user’s decision to seek other employment suggests disillusionment with the agency’s effectiveness. The lack of response to “shout outs” raises concerns about the agency’s communication and selection practices.
Review 3 (Jodie): This review is overwhelmingly positive, contradicting the previous negative ones. Jodie praises Phoenix Casting as their “go-to agency,” highlighting consistent job opportunities, excellent communication, and readily available support. The reviewer emphasizes the agency’s professionalism and endorses them strongly. It’s worth noting the enthusiastic tone, which could be genuine, but also potentially biased.
Review 4 (Sophie Curtis): This review is concise but positive, emphasizing the agency’s responsiveness to emails and issues. While brief, it contributes to the narrative of good communication, a stark contrast to some of the negative experiences.
Review 5 (Consumer): This is a highly detailed and positive review. The user claims to have been with Phoenix since 2019 and reports consistently receiving a “great deal of work.” They praise the agency’s clear and informative communication, proactive follow-up, and helpfulness in resolving issues. The reviewer also highlights the social aspect and claims to have not heard of anyone having a bad experience, which seems unlikely given the other negative reviews. The length and specific details provided add weight to the review, but the overly positive tone raises a slight suspicion of potential bias.
Review 6 (Gezza): This review is succinct and positive, highlighting clear and concise “calls” (likely casting calls) and a long-term relationship with the agency since 2013. The strong recommendation further contributes to the positive feedback.
Review 7 (student): This review describes Phoenix as a “great agency” with professionalism, friendliness, and excellent communication. The reviewer appreciates the agency’s updates on changes before or during shoots.
Review 8 (Nick Joy): This review praises Phoenix as the “best supporting artist agency in the West,” emphasizing timely communication, quick notifications, and prompt payment. The reviewer wishes all agencies were like this, indicating a high level of satisfaction.
Review 9 (S Thomas): This review focuses on the agency’s consistent professionalism, organization, and support. The reviewer highlights the ease and straightforwardness of the casting process and the amazing communication. The high recommendation reinforces the positive sentiment.
Review 10 (Claire Cairns): A brief but enthusiastic review, calling Phoenix Casting “Extra Special” and recommending them to anyone seeking supporting artist work in Wales and the South West of England.
Review 11 (Watkins): This review uses the phrase “First Class” to describe the agency, praising the staff, booking system structure, and personal approach. The reviewer expresses gratitude for the agency’s services since 2012.
Review 12 (Dan Flack): This review boasts over 10 years of experience with Phoenix and deems them the “best SA agency out there.” The reviewer highlights the great team, friendliness, knowledge, helpfulness, and professionalism.
Review 13 (Gemma Wolf): The reviewer reports success with jobs they’ve been put forward for, feeling well-looked-after by the friendly, helpful, and knowledgeable team. They also praise the easy-to-navigate online portal.
Review 14 (Matt Brown): This review acknowledges the team’s help in finding walk-on roles over the past 3 years, highlighting clear communication and upfront information on rates.
Review 15 (Mrs Maria Palios-Potts): This review emphasizes the agency’s professionalism, friendliness, and approachability, as well as their support for supporting artists at all levels.
Review 16 (Ben Tedds): This reviewer considers Phoenix Casting the “gold-standard” for SA agencies, praising their approachable and helpful team, fast and reliable payment, and brilliant AV system. They are willing to pay the booking fee due to the consistent work offers.
Review 17 (Mr Martin J Fox): This review describes Phoenix as a “good, solid Extras agency” with an easy-to-navigate profile webpage and easy job offer acceptance through text messages.
Review 18 (Chester Clarke): This is a scathing negative review. The user describes “horrible staff” and a “disorganized agency,” alleging potential non-payment or delayed payment. The reviewer claims to have had to involve Equity (a union) to get paid and that Phoenix is “well known” for non-payment. The user also alleges that joining Equity resulted in a lack of work from Phoenix. The reviewer advises others to “stay away.” This review raises serious concerns about the agency’s ethical practices and payment policies.
Review 19 (Julia Wright): Another negative review focusing on very slow payment (14 weeks) and multiple excuses for the delay. The reviewer describes a negative interaction with staff and vows never to work with them again.
Review 20 (Mike): This review simply states that the agency “used to be good” but is no longer, citing poor setup, terrible casting process, and unprofessional staff. This is a concise but significant negative assessment.
www.phoenixcasting.tv likely a mixed bag, proceed with caution
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.