Information provided by various external sources
STUDENT AGENCY – společnost poskytující služby v oboru dopravy a cestovního ruchu: letenky, autobusy, vlaky, zájezdy, jazykové a pracovní pobyty.
See the reviews of client for this website
Name of client: robert DeGray
HARASSEMENT COMPLAINT / CEO STUDENT AGENCY
Radim Jancura, CEO
Student Agency Headquarters in Brno
Namesti Svobody 86/17,
House of the Lords of Lipe
Brno, 602 00
Czech Republic
Dr. Robert Doe, Ph.D. (pseudonym)
Praha 3, 130 00,
Czech Republic
Dear CEO Jancura:
Greetings:
My name is Dr. Robert Doe (pseudonym):
I wish to have your office at the headquarters in Brno, Czech Republic, investigate my multiple emails I sent to staff at the Prague “Karlovo Namesti” location regarding my repeated requests for an official date change on my air ticket from Bangkok to Prague via “Turkish Airlines”.
Moreover, I am attaching my latest emails as evidence for your inspection.Thus far I have sent a total of three (3) separate emails to the Student Agency staff in Prague at the Karlovo Namesti location without a response in order to attempt to get an official “date change” on my Turkish Airline ticket that was booked at their office. This type of harassment by staff is totally unacceptable to me as a customer. I cannot help to think that these actions are “deliberate,” and therefore, I wish to have your office investigate this matter as an official “harassment complaint”.
As you know, I have a “legal right” as a customer to request a “date change” on my Turkish Airline ticket that I purchased from Student Agency “without” being harassed and ignored by staff for whatever reasons. I have had trouble in the past with the person in the department who is responsible for making “date changes” before at your agency.
In my judgement, you need to put some of these above employees – whoever they are – on “unemployment” and hire “new staff” who are actually willing to answer emails from your valued customers.
Moreover, I promise to follow through with my promise to contact TRUSTPILOT with this incident and ask the public to respond with an international “boycott” against Student Agency in the Czech Republic.
Again, I am asking for a full investigation into the three (3) emails I sent to your Student Agency staff at the Karlovo Namesti office location without any response by staff.
I know that staff in Prague at the “Karlovo Namesti” location in Prague are never busy and therefore staff have plenty of time to answer emails. As such, I cannot help to think that this “neglect” is clearly deliberate on the part of staff and is therefore a form of “administrative harassement”. I now want some answers.
Moreover, if I do not get a formal response to my harassement complaint from the CEO at this time, I will contact Turkish Airlines directly to have the ticket changed by them and lodge a formal complaint with TURKISH AIRLINES and CITY HALL concerning “Student Agency” harassement against me as a customer. I also wish to explore the legal possibility of the “revocation of your business license” due to all your staff’s neglect and the “hundreds of negative complaints” now being lodged by your customers on TRUSTPILOT as evidence and proof that you should no longer be allowed to continue to operate as a business in the Czech Republic.
Once again, I am calling on the general public at this time and all potential customers to please “boycott” Student Agency for its “poor service” reputation and “harassement” against customers by turning to other travel agencies for your business.
Finally, as you know perfectly well, Student Agency must legally comply with all business practices set by the airlines under which your Agency is registered as well as with the Czech court and under which you have secured your authority to issue tickets as an international travel agency based in Prague, Czech Republic.
Again, I wish to have the CEO of Student Agency at this time thoroughly investigate my three (3) emails and request for a “date change” with your staff at the Karlovo Namesti location in Prague and provide me a summary of your internal investigation concerning the formal “harassement complaint” I am lodging at this time with the CEO of your company formally in writing.
Sincerely,
Robert A. Doe (pseudonym), Ph.D.
________________________________________________
Postscript:
In addition to my “harassment complaint” indicated above, I am now asking the CEO of Student Agency Headquarters in Brno, Czech Republic, to please kindly provide me with the formal business “registration number” with the Czech court and ICO number with respect to your business license information.
This above information is not located anywhere on the Student Agency website, and therefore, I and the general public have a “legal right” to know this above information upon written request in lodging a complaint with City hall and Turkish airlines, that is, surrounding my request for an internal investigation into my allegations of “harassment” by staff at your Karlovo namesti location in Prague.
Name of client: Ignacio Blanco
They resell from international agencies…
They resell from international agencies and then they wont take any responsibility
Name of client: Andrea Kaucká
Shame on them
Absolute low quality of service – mess on the bus, non-functioning coffee machine (which they keep promising, by the way), no headphones, not every bus is in good condition, and finally the worst – unprofessional and even boorish level of driver’s behaviour. They are arrogant, unpleasant and boorish in many cases. And god forbid that you might fall on the steep stairs… the driver quickly turns around and disappears without trying to help or apologize.
Forget about solving any problem with the customer service line, they are NOT interested. They always turn it against you. JJ, Mr. Chief’s talk of great travel and all for the clients is just chatter into the ether! Oh yeah, unfortunately they are the only companies – Student and Flix – you can’t choose from either because the staff is a tragedy.
Name of client: Alena
Wanna be attacked by mentally liable…
Wanna be attacked by mentally liable driver – try student Agency. Reaction of the support is less than 0
Was a client for 10 years and nevermore
Shame
Name of client: Hana Genzová
Wrong information and no refund
I booked a car in Rome and paid Student Agency for it. The reservation was in my name, but the driver was my husband. After arriving to Rome by plane the rental company refused to rent us the car. Unfortunately, SA didn´t informed me that the reservation document must be issued in the name of the driver. After a phone call to SA we were recommended to make a new contract and cancel the old one. Later SA didn´t return us the money for the original reservation, they said the money was used for renting the new car. But we paid the rental company for that so we paied for the car rental twice!
Name of client: Monika
Different bus
I am from the Czech Republic, I am not from a foreign country, so I have a language, I know, how it goes. Yet I failed the way from Hradec Králové to Brno. Bus of the different company came and leave and me plus two other travellers stayed on the platform, waiting for the Yellow bus. Later we were informed by operator, that it’s our mistake, because we should ask the driver, if the red bus is also for SA travellers… They also claimed, that it was written on the electronic ticket. (No, i was not, I use this app regularly.) I am very dissapointed also with the company’s reaction.
Name of client: eftaliotis
Took bus from Brno to Vienna and one…
Took bus from Brno to Vienna and one week later back to Brno. Toilette was smelling so bad all over the bus. Driver was late 1 hour. The whole time talking on his phone while driving saying that company is OK for delays up to 2 hours. Worst experience ever.
Name of client: Alexandru Toth
Avoid at all costs
Avoid at all costs. Better walk to the destination if there is no other company to give you a lift 🙂
Name of client: gerhard
Worst bus experience ever
It was 2 times that i travelled with them and 2 times it was a total disaster. At the first time they refused to take my folding bike even tough i payed for it and there was enough space. Only after i blocked the entrance and forced the driver to call his office it worked but i had to wrap the bike in my sleeping bag. Second time the bus was delayed already because there was about 20 more people in the bus than seats. Not to mention that this is illegal and dangerous, it was most uncomfortable. Thank you, never again!
Name of client: Jessa D Ryclova
All good for us
All good for us, we booked more tickets to Philippines, no problem with rebooking, customer service is good
Name of client: Surender Duhan
I have very bad experince with Student…
I have very bad experince with Student Agency and I don’t recommend them. They are very trouble creator.
Name of client: Ngor Ngor Sen
Very bad
Very bad experience never travel again with them
Name of client: Doruk
Ticket Booking
Booked a flight ticket with them from Czech Airlines. End up having my name written wrong (they wrote “mr” at the end of my name). Obviously you cannot change passenger name so my ticket is gone. After bunch of calls and emails, I couldn’t get a single penny back. I had to buy the exact same ticket one more time from Czech Airlines. Terrible customer service.
Name of client: Jája Vlčková
I had overall good experience.
Name of client: Marie Hofmanova
Best company
Best company, I like to travel with them.
Name of client: Mária
All in all worst experience ever
All in all worst experience ever
No sign where to go, phone number not working and no help from the side of Student Agency
With my friend we booked a route from Budapest to Brno. We came to the station and the sign where to go was nowhere, so obviously we asked some guys and were pointed to the right direction, however nothing was there, no bus platform was showing no information about where to go. In the meantime we were trying to call the number provided by Student Agency, but it was not working at all. So we asked again and we were pointed to completely strange place. Of course we got there like two minutes after the set time, but nothing was there. So we had to buy train ticket which cost 6 times more and we got to the final destination after midnight.
After contacting complaint department of Student Agency, we were told that it is completely our fault, acknowledging no responsibility.
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
robert DeGray Review: This review is exceptionally detailed and written in a formal, almost legalistic tone. The reviewer, claiming to be Dr. Robert Doe (pseudonym), lodges a “harassment complaint” against Student Agency staff for not responding to emails regarding a date change on a Turkish Airlines ticket. The reviewer threatens a boycott, contacting Trustpilot, and even legal action, including revocation of the business license. While the specific issue revolves around customer service, the aggressive tone and multiple threats are unusual. The detailed address and focus on the CEO suggest a possible personal vendetta or an attempt to escalate the issue significantly. The repeated emphasis on “legal rights” and demands for a formal response, along with the postscript requesting the business registration number, raise questions about the reviewer’s motives. This review could be legitimate, but the intensity and legalistic language make it somewhat suspect and potentially biased.
Ignacio Blanco Review: This review is brief and straightforward. The reviewer claims Student Agency resells tickets from international agencies and then avoids responsibility. This is a common complaint about reseller services, where the primary company might deflect blame to the original service provider. The lack of detail makes it difficult to assess the review’s complete validity, but the core complaint is plausible given the nature of travel agencies. It suggests a negative experience with customer support after a problem arose with a resold ticket. It highlights a potential lack of accountability from Student Agency’s side.
Andrea Kaucká Review: This review details multiple issues with Student Agency’s bus service. The reviewer mentions low service quality, including a messy bus, a non-functioning coffee machine, missing headphones, and buses in poor condition. The most serious complaint concerns unprofessional and boorish behavior from drivers, including ignoring a passenger who fell. The reviewer also criticizes the customer service line for being unhelpful and unsympathetic. The comparison to Flixbus and the overall negative tone suggest a consistently poor experience. This review is likely legitimate, as it provides concrete examples of service failures.
Alena Review: This review is short and emotionally charged. The reviewer claims to have been “attacked by mentally liable driver” and describes the support reaction as “less than 0.” The reviewer, a former 10-year client, expresses extreme disappointment and vows never to use the service again. While the accusation of an “attack” is serious, the lack of detail makes it difficult to verify. However, the reviewer’s long-term patronage suggests a genuine negative turning point in their experience with Student Agency. The brevity and emotional tone indicate a highly negative personal encounter.
Hana Genzová Review: This review describes a frustrating experience with a car rental booking in Rome. The reviewer claims Student Agency failed to inform them that the reservation document must be in the driver’s name, leading to the rental company refusing to provide the car. The reviewer was advised by Student Agency to make a new contract and cancel the old one, but they allege that Student Agency did not refund the money for the original reservation, claiming it was used for the new rental, which the reviewer had already paid for. This resulted in the reviewer paying twice for the car rental. This review suggests a lack of clear communication and a potential billing error on the part of Student Agency. The detailed account of the booking and refund process adds to its credibility.
Monika Review: This review details a missed bus connection in the Czech Republic. The reviewer claims a bus from a different company arrived and left without them, and two other travelers, realizing it was also meant for Student Agency passengers. The operator then blamed the reviewer for not asking the driver if the bus was for Student Agency travelers, despite the reviewer stating that the electronic ticket did not specify this. The reviewer expresses disappointment with the company’s reaction. This review suggests a problem with communication and coordination between Student Agency and other bus companies, as well as a lack of responsibility from Student Agency’s customer service.
eftaliotis Review: This review recounts a negative bus trip from Brno to Vienna and back. The reviewer highlights the bad smell from the toilet throughout the bus and a one-hour delay caused by the driver. The driver was reportedly talking on the phone while driving, claiming the company allows delays of up to two hours. The reviewer labels this the “worst experience ever.” The review is relatively straightforward and describes common issues with bus travel, such as delays and uncomfortable conditions. The specific details about the smell and the driver’s behavior increase its credibility.
Alexandru Toth Review: This review is extremely brief and negative. The reviewer simply advises readers to “Avoid at all costs” and suggests that walking would be preferable to using Student Agency. The lack of any specific details makes it difficult to assess the validity of this review. It primarily conveys a strong feeling of dissatisfaction.
gerhard Review: This review describes two negative experiences with Student Agency bus travel. The first incident involved the company refusing to take the reviewer’s folding bike, despite the reviewer having paid for it and there being enough space. The issue was only resolved after the reviewer blocked the entrance and forced the driver to call the office. The second incident involved a bus that was overcrowded, with about 20 more people than seats. The reviewer calls this illegal, dangerous, and uncomfortable. This review provides specific and concrete examples of poor service, lending credibility to the claims. The details about the bike and the overcrowding make the review more convincing.
Jessa D Ryclova Review: This is the first positive review in the set. The reviewer states that “all good for us,” mentioning that they booked more tickets to the Philippines and had no problem with rebooking. They also describe the customer service as good. This review provides a contrasting positive experience, which suggests that Student Agency’s service quality may be inconsistent.
Surender Duhan Review: This review is short and negative. The reviewer states that they have a “very bad experience with Student Agency” and do not recommend them, claiming they are “very trouble creator.” The lack of specific details makes it difficult to verify the reviewer’s claims. The vague language suggests a general sense of dissatisfaction.
Ngor Ngor Sen Review: This review is brief and negative. The reviewer simply states “Very bad experience never travel again with them.” The lack of detail makes it difficult to assess the validity of this review, but it clearly expresses dissatisfaction.
Doruk Review: This review details a problem with a flight ticket booking. The reviewer claims Student Agency wrote “mr” at the end of their name on a ticket with Czech Airlines, making the ticket unusable because passenger names cannot be changed. The reviewer was unable to get a refund and had to buy the exact same ticket again from Czech Airlines. The reviewer describes the customer service as terrible. This review points to an error in the booking process and a failure of customer service to resolve the issue, increasing its credibility.
Jája Vlčková Review: This review is very short and simply states, “I had overall good experience.” There are no specific details.
Marie Hofmanova Review: This review is short and positive. The reviewer describes Student Agency as the “Best company” and states that they like to travel with them. There are no specific details provided.
Mária Review: This review describes a very negative experience trying to take a bus from Budapest to Brno. The reviewer claims there was no sign indicating where to go, the phone number provided by Student Agency was not working, and they received no help from Student Agency. The reviewer and a friend were directed to the wrong place and missed the bus. They had to buy a train ticket that cost six times more and arrived at their destination after midnight. The reviewer claims that after contacting the complaint department, they were told it was entirely their fault. This review highlights issues with communication, signage, and customer service. The detailed account of the events lends credibility to the claims.
studentagency.cz likely legit, but with serious service issues
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.