Written by the website’s owner
We’re an Award-Winning Website Design Company. Our aim is to provide the best website design service that is affordable for small business and corporates. Top-Rated website designer & web application development company in Los Angeles, California.
Custom Website Agency is a creative web design agency with a sole purpose to develop exclusive things for our beloved clients. We believe in building meaningful and long-term relationships with our clients and their brands through our creative designs, web development and engaging software solutions.
See the reviews of client for this website
Name of client: G G
I received complete vindication!
I received complete vindication! I disputed all charges with Bank of America for every penny I paid CWA, a total of $5,866.00! This was an 11 month (started August 8, 20224) HELL HOLE OF STRESS. Biggest lesson, check the reviews, AND listen to your gut! I have 100’s of emails to the individuals listed below… They strung me along for months, incompetence, horrible communication, and constant upselling – they inflate their pricing 100-1000% on services. I realized by January 2025’…ugghhh, when you have that sick feeling you are being taken for a fool, scammed! They all work from Pakistan ( I have no issues with Pakistanis) it’s just that they go to all lengths to deny this, especially when they have horrible internet issues, use personal email addresses because their server went down…and they drop calls constantly… the big one was when they needed into my GoDaddy account and GoDaddy sends me an email that some one from Karachi, Pakistan was trying to gain access…CWA said it must have been a glitch! HA! I know all of them – level…Carlos Anderson, Jimmy Davis, Nathan James, Shawn Harper, Sean O’Berg, Joey McDell, Simon, Rachel, Robert Jones, and Jason Smith.
All of the negative reviews I read here are like I wrote them myself. They are 100% accurate and true!
The last straw was when I found out they were trying to take me for a fool…again, and would not give me the credentials to my website (they say once published – you are 100% owner) they said if I wanted login credentials to my website they needed to do a compliance audit for $400, and then they wanted to charge me an additional 2,079.00 to make it “compliant”. Why the hell are they giving me incompliant website in the first place is beyond me. That was it. I stopped all communication, and put my 30 pages of evidence together and faxed it to the claims department at Bank of America! They emailed me and texted me like crazy to try to talk me into dropping the disputes – The bank said DO NOT, they try to give you sad stories to make you feel sorry for them…the stuff they came up with!! …apparently it messed up their banking and they were not able to process credit cards to continue business. I have received 100% of all money I ever gave these guys! The STRESS is over.
If there are positive reviews…they write them!!
Name of client: Larry Markeson
Absolute worst company ever
Absolute worst company ever! Do not use these people. They will turn around and ask for more money and then shut you down for no reason. Buyer beware!
Horrible customer service
Name of client: Madi Bourdon
SCAM!!!!!!!!!!!!!!!!
SCAM!!!!!!!!!!!!!!!!! It is now May 2025, and I had initiated working with them, originally working with Carlos, and then now passed to Paul, to redesign a website I already had hosting and a domain for back in September 2024. Throughout the process I have been asked for thousands on thousands of dollars for unnecessary things, and now when I thought I was FINALLY done (after 8 months of just aesthetic redesign), I was told that they own my website’s copyright. I am losing my mind. They also took down their job listing on Thumbtack very conveniently after I purchased, so that was my first of many red flags. If you would like even the smallest amount of sanity, do not use Custom Website Agency.
Name of client: Benmydog
Scam Artists! I guess I had to use at least One Star
I guess I had to use at least One Star! They are not worth That! Basically scammed me out of almost $7000 cad! They told me that I needed a dedicated server for my website first. All the reasons about security. I knew nothing about building a site, $2135 usd! Then last fall, I was charged $1600 usd for Google Compliance, you need only TO comply, there is no specific fee! Then they told me I needed PIPEDA compliance $2054 cad! There is no fee for PIPEDA it’s a Canadian compliance that need only to follow the rules of compliance! Then tried to charge me for Stripe compliance $1800 usd for 3 years but really get a good deal by getting 10 years for $3500 usd. THAT one I didn’t bite on. Contacted Stripe…. you guessed it No fee for compliance! NEVER use this company!!! NEVER!!
Name of client: Matt
Custom Website Agency is a complete…
Custom Website Agency is a complete scam!! We hired them to redesign our website, host the website, SEO, and even handle our email accounts. It was one problem after another!! We spent $6000 and after 6 months without a working, functional website we decided to cut our losses and go with another company. Don’t trust these weasels to do anything for your business!! They’re complete scammers!!
Name of client: Eric Damshekan
easy access
easy access and dependable.
Name of client: Sarabjit Singh
I am really happy with the work quality…
I am really happy with the work quality and professional approch toward work and prefect follow up to complete tasks. Highly recommended services
Name of client: Jay Tha General
This company is very effective with…
This company is very effective with communication and that’s always a plus I always want to personally thank Sean for making my needs a priority
Name of client: Kendrick Harvey
Custom Website Agency fraud
I hired Custom Website Agency to design and build a ecommerce website. They convinced me to pay an extra $1476 for a dedicated server on Bluehost. I later discovered my website is hosted on with Namecheap and is on a server shared with 251 other sites. This is stealing pure and simple. They also charged me for “professional email service” which is terrible. Email was supposed to be included. They tried to charge me $1000 for an ADA compliance plugin. I found the exact same thing available for free. They charged me for 2 years in advance for a Doba subscription that Doba bills monthly. They don’t do what they say they will do when they said they would do it. I suspect they are not using their real names and that they are in Pakistan not New jersey. I paid $5000 for them to market my products. Luckily the payment didn’t get processed because they had some mysterious issue with their payment processor. They never did any of the promised marketing. I am now locked out of the website I paid for. These people are fraudsters. Don’t waste your money.
Name of client: Vashti Duffy
Custom Website Agency built a web app…
Custom Website Agency built a web app for our business, and it has completely streamlined our operations. The app is user-friendly, dynamic, and exactly what we needed to enhance our customer experience. Their attention to detail is remarkable.
Name of client: Gee Aries Guerrero
Was amazing work Carlos Anderson…
Was amazing work Carlos Anderson handled my logo like he would his own just told him key points of my gym and he hit it on the button
Name of client: James Sabatini
The team went above and beyond to…
The team went above and beyond to deliver a functional and visually stunning site. We are really impressed by the new layout!
Name of client: Susie Wood
The app they developed for us has truly…
The app they developed for us has truly exceeded our expectations. Its seamless design and user-friendly interface ensure that our users have an effortless experience from start to finish.
Name of client: Susan Dickson
We were impressed by their creativity…
We were impressed by their creativity and the exceptional quality of their work. The results exceeded all our expectations.
Name of client: Reggie Cingh
These guys are not trust worthy and wasted our money and 2 months of time doing shit
These guys are not trust worthy. Rip offs we paid them $1450 for social media, seo, Google ads and updating content of our website. The services was paid for 3 months in advance and they’ll only contact to sell you 10 othe irrelevant things. We had to take the loss and kick them away because they weren’t doing shit. Jobs are taken then handed to people in India who don’t know basic stuff like researching keywords. Obviously they be multiple revisions if you don’t know your work or don’t meet requirements. So be aware. You’ll be talking to different people and the person who takes dissappears. My bad I trusted them os had to deal with there pathetic workrate
Name of client: Kayra Koçak
They are scammers
They are scammers! Be aware they keep asking money they’re making the issues and pretend they will fix it but you need to pay extra! Their personal names are always changing! I reported them to the America Cyber Security Department and Canada Cybersecurity Department!
Don’t HIRE THEM!!!
Name of client: Clarence Hensley
Custom Website Agency created a…
Custom Website Agency created a stunning website for us. Their UI/UX team has improved the interface and improved the overall experience which led to better conversations.
Name of client: Barry Williams
We trusted Custom Website Agency with…
We trusted Custom Website Agency with the full suite of digital services; website development, SEO, and SMM, and couldn’t be happier with the results. Their team is professional, responsive, and truly dedicated to helping us grow our online presence.
Name of client: Jason
Wanted a label created for my podcast
Wanted a label created for my podcast. I was looking for something military themed. Something that was tactical. The theme was supposed to be PTSD awareness for veterans. However, the original estimated time is 24 hours for a sketch. it took over a week and the sketch they gave me was absolutely terrible. The dog literally had 4 ears and when they fixed it, it looked like a scene from a terrible anime cartoon. I threw in the towel and got tired of working with them. very unresponsive very unprofessional. I didn’t even ask for a refund. They just kept making all these false promises and all they want is your money upfront. Once you pay them They immediately start treating you.
Be cautious
Name of client: Leonor Ayluardo Troncoso
Their lack of ethics and professionalism make them an untrustworthy and abusive company.
My experience with The Custom Website Agency was extremely negative. From the moment I hired them, they became a nightmare. The company turned out to be deceitful and dishonest, even going as far as stealing money from me without any justification.
When I requested a refund, the company refused. Despite not having completed any work or fulfilled the agreed upon terms, they only offered to refund 50% of what they had charged me.
Furthermore, the lack of communication from The Custom Website Agency was concerning. I never received any follow-up or contact from them until I demanded a refund.
In summary, I would not recommend hiring The Custom Website Agency at all. Their lack of ethics and professionalism make them an untrustworthy and abusive company. Be very cautious when dealing with them!
(*) All reviews above are from Trustpilot
Our assessment after analyzing reviews
Below are the analyze and conclusion of us about above reviews
The first review is from the website’s owner, which is not a legitimate review since it is self-promotional. It describes the company as award-winning and affordable, aiming to build long-term relationships. This information should be taken with a grain of salt as it is biased and not an independent assessment of the company’s services. It provides a general overview of their services but lacks specific details or evidence to support their claims. Therefore, it does not contribute to an objective understanding of the company’s credibility.
The review from “G G” is extremely negative, giving a 1-star rating. The reviewer describes an “11 month HELL HOLE OF STRESS” and accuses the company of incompetence, horrible communication, constant upselling, and inflated pricing. They claim to have been strung along and ultimately scammed out of $5,866.00. The review alleges that the team works from Pakistan and went to lengths to hide this fact, citing issues with internet connectivity and the use of personal email addresses. The reviewer further claims that the company attempted to charge them an additional $2,079.00 for website compliance after initially providing an incompliant website. The reviewer eventually disputed all charges with their bank and received a full refund. The reviewer concludes by stating that any positive reviews are likely written by the company itself, warning others to avoid them. This review provides very detailed and serious accusations.
The review from Larry Markeson is brief but scathing, giving a 1-star rating and labeling Custom Website Agency as the “absolute worst company ever.” The reviewer warns others not to use them, stating that the company will ask for more money and then shut the client down for no reason. They also criticize the company’s customer service as being horrible. This review, although short, clearly conveys a negative experience and reinforces concerns about the company’s business practices.
The review from Madi Bourdon gives a 1-star rating and emphatically labels the company as a “SCAM!!!!!!!!!!!!!” The reviewer recounts an 8-month process of redesigning a website that they already had hosting and a domain for, claiming to have been asked for “thousands on thousands of dollars for unnecessary things.” The reviewer also states that they were told the company owns the copyright to their website. They mention that the company conveniently removed their job listing on Thumbtack after purchase. This review paints a picture of a manipulative company that takes advantage of its clients.
The review from Benmydog is another highly negative account, assigning only one star and describing the company as “Scam Artists!” The reviewer claims to have been scammed out of almost $7000 CAD. They detail a series of charges for a dedicated server, Google Compliance, PIPEDA compliance, and Stripe compliance, alleging that the company misrepresented the necessity and costs of these services. The reviewer claims to have verified with Stripe that there is no fee for compliance. This review offers specific examples of alleged fraudulent charges, further damaging the company’s reputation.
The review from Matt echoes the sentiment of previous negative reviews, stating that “Custom Website Agency is a complete scam!!” The reviewer recounts spending $6000 over 6 months without a working, functional website. They advise others not to trust the company and to avoid them altogether. This review reinforces the pattern of financial loss and failure to deliver promised services.
Eric Damshekan gives a 5-star rating and describes the company as having “easy access and dependable.” This review is very brief and lacks details, making it difficult to assess its authenticity. Compared to the lengthy and detailed negative reviews, this one appears superficial and could potentially be inauthentic.
Sarabjit Singh gives a 5-star rating and expresses satisfaction with the “work quality and professional approach” of the company, praising their follow-up. While positive, the review is somewhat generic and lacks specific details about the project or services provided. This makes it harder to verify its authenticity compared to the more detailed negative reviews.
Jay Tha General gives a 5-star rating, highlighting the company’s effective communication and specifically thanking Sean for making their needs a priority. This review, while positive, lacks specifics about the project and could potentially be a fabricated review. The focus on communication is a common element in both genuine and inauthentic positive reviews.
Kendrick Harvey gives a 1-star rating and accuses Custom Website Agency of fraud. They detail several alleged fraudulent charges, including paying extra for a dedicated server that turned out to be a shared server, being charged for unnecessary “professional email service,” being overcharged for a Doba subscription, and being offered a free ADA compliance plugin for $1000. The reviewer suspects the team is based in Pakistan using false names and claims they were locked out of the website they paid for. The reviewer strongly advises against wasting money on this company, reinforcing the scam accusation.
Vashti Duffy gives a 5-star rating, stating that Custom Website Agency built a web app for their business that has streamlined operations and enhanced customer experience. The review praises the app’s user-friendliness and the company’s attention to detail. This contrasts sharply with the numerous negative reviews alleging fraudulent practices. It is difficult to determine the authenticity of this positive review given the overwhelming number of negative experiences reported.
Gee Aries Guerrero gives a 5-star rating and praises Carlos Anderson for handling their logo design with care and attention to detail. The review is short but specific to a logo design project, making it slightly more credible than generic positive reviews. However, it still contrasts significantly with the negative reviews detailing scams and poor service.
James Sabatini gives a 4-star rating, stating that the team went “above and beyond” to deliver a functional and visually stunning site. The review expresses impressment with the new layout. While less emphatic than the 5-star reviews, it is still positive and provides a slightly more balanced perspective. However, the lack of specific details makes it difficult to fully assess its authenticity.
Susie Wood gives a 4-star rating, stating that the app they developed “has truly exceeded our expectations” due to its seamless design and user-friendly interface. This positive review adds to the handful that contradict the numerous scam accusations. As with other positive reviews, the lack of in-depth project specifics makes it difficult to ascertain its validity definitively.
Susan Dickson gives a 5-star rating, expressing impressment with the company’s creativity and the exceptional quality of their work, claiming that the results exceeded all expectations. This review is positive but somewhat generic, making it difficult to fully trust its authenticity given the prevalence of negative reviews.
Reggie Cingh gives a 1-star rating, calling the company untrustworthy and alleging they wasted money and two months of time. The reviewer claims to have paid $1450 for social media, SEO, Google Ads, and website content updates, but received poor service and constant attempts to sell irrelevant services. They claim jobs were handed off to people in India who lacked basic skills. This review highlights issues with outsourcing, lack of expertise, and failure to deliver promised services.
Kayra Koçak gives a 1-star rating and emphatically states “They are scammers!” The reviewer warns others to be aware that the company keeps asking for money and creates issues to charge extra for fixing them. They claim the company’s personal names are always changing and that they reported them to cybersecurity departments in America and Canada. This review reinforces the scam accusation with additional details about deceptive practices and potential legal action.
Clarence Hensley gives a 5-star rating, stating that Custom Website Agency created a stunning website for them, improving the interface and overall experience. The review attributes better conversations to the UI/UX team’s improvements. While positive, this review is relatively short and lacks specific details, making it difficult to assess its authenticity in the context of the many negative reviews.
Barry Williams gives a 5-star rating, stating that they entrusted Custom Website Agency with website development, SEO, and SMM, and are happy with the results. The review praises the team as professional, responsive, and dedicated to helping them grow their online presence. While positive, this review is somewhat generic and lacks specific details, making it difficult to assess its authenticity compared to the detailed negative reviews.
Jason gives a 1-star rating, detailing a negative experience attempting to have a logo created for a podcast. The reviewer states the process took over a week instead of the estimated 24 hours for a sketch, and the sketch was terrible. They describe the company as very unresponsive and unprofessional, claiming they only want your money upfront and treat you poorly after payment. This review highlights issues with communication, design quality, and customer service.
Leonor Ayluardo Troncoso gives a 1-star rating and describes their experience with Custom Website Agency as “extremely negative,” calling them deceitful, dishonest, and abusive. They claim the company stole money from them without justification and refused to issue a full refund, offering only 50% despite not completing any work. The reviewer also mentions a lack of communication and strongly advises against hiring the company, warning others to be cautious. This review provides a strong condemnation of the company’s ethics and professionalism.
Custom Website Agency: Likely a Scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.